I went to Kentucky Fried Chicken one day, and when ordering, was informed that they didn't have legs or thighs in original recipe or extra crispy. When I got home, I contacted KFC asking why they didn't have any chicken at a place with "chicken" in their title. They sent me a coupon for five dollars off anything.
Complaining does two things - first, you let companies know what they are doing wrong so they can correct it. Second, you may get some free stuff (in this case a coupon) by letting them know what they are doing wrong and the hope that you will continue to patronize them.
It's not a bad idea to complain.
Two caveats. One: do it with professionalism and courtesy (don't try to get someone fired). Two: don't make stuff up. Don't complain just to see what you can get; actually have a valid reason.
Final recommendations: Contact the corporate office - this is your best chance to see results. And for food establishments, wait until you get home before complaining. You don't want anything 'special' from a disgruntled cook or waiter.
because a dollar spent is a dollar that you will never get back...
I have done the same. Long ago I ordered chicken with biscuits as one of the side orders at KFC. Well, they said they were out of buscuits. Darn! (Their chicken is not exactly the best but their buscuits are very good.) I complained to KFC and received a coupon in the mail. It pays off to complain!
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